Essense of what i have learned from my family
Address by Subroto Bagchi, Chief Operating Officer, MindTree
Consulting to the Class of 2006 at the Indian Institute of Management,
Bangalore on defining success. July 2nd 2004
I was the last child of a small-time government servant, in a family
of five brothers. My earliest memory of my father is as that of a
District Employment Officer in Koraput, Orissa. It was and remains as
back of beyond as you can imagine. There was no electricity; no
primary school nearby and water did not flow out of a tap. As a
result, I did not go to school until the age of eight; I was
home-schooled. My father used to get transferred every year. The
family belongings fit into the back of a jeep - so the family moved
from place to place and, without any trouble, my Mother would set up
an establishment and get us going. Raised by a widow who had come as a
refugee from the then East Bengal, she was a matriculate when she
married my Father. My parents set the foundation of my life and the
value system which makes me what I am today and largely defines what
success m eans to me today.
As District Employment Officer, my father was given a jeep by the
government. There was no garage in the Office, so the jeep was parked
in our house. My father refused to use it to commute to the office. He
told us that the jeep is an expensive resource given by the government
- he reiterated to us that it was not 'his jeep' but the government's
jeep. Insisting that he would use it only to tour the interiors, he
would walk to his office on normal days. He also made sure that we
never sat in the government jeep - we could sit in it only when it was
stationary. That was our early childhood lesson in governance - a
lesson that corporate managers learn the hard way, some never do.
The driver of the jeep was treated with respect due to any other
member of my Father's office. As small children, we were taught not to
call him by his name. We had to use the suffix 'dada' whenever we were
to refer to him in public or private. When I grew up to own a car and
a driver by the name of Raju was appointed - I repeated the lesson to
my two small daughters. They have, as a result, grown up to call Raju,
'Raju Uncle' - very different from many of their friends who refer to
their family drivers as 'my driver'. When I hear that term from a
school- or college-going person, I cringe. To me, the lesson was
significant - you treat small people with more respect than how you
treat big people. It is more important to respect your subordinates
than your superiors.
Our day used to start with the family huddling around my Mother's
chulha - an earthen fire place she would build at each place of
posting where she would cook for the family. There was no gas, nor
electrical stoves. The morning routine started with tea. As the brew
was served, Father would ask us to read aloud the editorial page of
The Statesman's 'muffosil' edition - delivered one day late. We did
not understand much of what we were reading. But the ritual was meant
for us to know that the world was larger than Koraput district and the
English I speak today, despite having studied in an Oriya medium
school, has to do with that routine. After reading the newspaper
aloud, we were told to fold it neatly. Father taught us a simple
lesson. He used to say, "You should leave your newspaper and your
toilet, the way you expect to find it". That lesson was about showing
consi deration to others. Business begins and ends with that simple
precept.
Being small children, we were always enamored with advertisements in
the newspaper for transistor radios - we did not have one. We saw
other people having radios in their homes and each time there was an
advertisement of Philips, Murphy or Bush radios, we would ask Father
when we could get one. Each time, my Father would reply that we did
not need one because he already had five radios - alluding to his five
sons. We also did not have a house of our own and would occasionally
ask Father as to when, like others, we would live in our own house. He
would give a similar reply, "We do not need a house of our own. I
already own five houses". His replies did not gladden our hearts in
that instant. Nonetheless, we learnt that it is important not to
measure personal success and sense of well being through material
possessions.
Government houses seldom came with fences. Mother and I collected
twigs and built a small fence. After lunch, my Mother would never
sleep. She would take her kitchen utensils and with those she and I
would dig the rocky, white ant infested surrounding. We planted
flowering bushes. The white ants destroyed them. My mother brought ash
from her chulha and mixed it in the earth and we planted the seedlings
all over again. This time, they bloomed. At that time, my father's
transfer order came. A few neighbors told my mother why she was taking
so much pain to beautify a government house, why she was planting
seeds that would only benefit the next occupant. My mother replied
that it did not matter to her that she would not see the flowers in
full bloom. She said, "I have to create a bloom in a desert and
whenever I am given a new place, I must leave it more beautiful than w
hat I had inherited". That was my first lesson in success. It is not
about what you create for yourself, it is what you leave behind that
defines success.
My mother began developing a cataract in her eyes when I was very
small. At that time, the eldest among my brothers got a teaching job
at the University in Bhubaneswar and had to prepare for the civil
services examination. So, it was decided that my Mother would move to
cook for him and, as her appendage, I had to move too. For the first
time in my life, I saw electricity in homes and water coming out of a
tap. It was around 1965 and the country was going to war with
Pakistan. My mother was having problems reading and in any case, being
Bengali, she did not know the Oriya script. So, in addition to my
daily chores, my job was to read her the local newspaper - end to end.
That created in me a sense of connectedness with a larger world. I
began taking interest in many different things. While reading out news
about the war, I felt that I was fighting the war myself. She and I
discussed the daily news and built a bond with the larger universe. In
it, we became part of a larger reality. Till date, I measure my
success in terms of that sense of larger connectedness.
Meanwhile, the war raged and India was fighting on both fronts. Lal
Bahadur Shastri, the then Prime Minster, coined the term "Jai Jawan,
Jai Kishan" and galvanized the nation in to patriotic fervor. Other
than reading out the newspaper to my mother, I had no clue about how I
could be part of the action. So, after reading her the newspaper,
every day I would land up near the University's water tank, which
served the community. I would spend hours under it, imagining that
there could be spies who would come to poison the water and I had to
watch for them. I would daydream about catching one and how the next
day, I would be featured in the newspaper. Unfortunately for me, the
spies at war ignored the sleepy town of Bhubaneswar and I never got a
chance to catch one in action. Yet, that act unlocked my imagination.
Imagination is everything. If we can imagine a future, we can create
it, if we can create that future, others will live in it. That is the
essence of success.
Over the next few years, my mother's eyesight dimmed but in me she
created a larger vision, a vision with which I continue to see the
world and, I sense, through my eyes, she was seeing too. As the next
few years unfolded, her vision deteriorated and she was operated for
cataract. I remember, when she returned after her operation and she
saw my face clearly for the first time, she was astonished. She said,
"Oh my God, I did not know you were so fair". I remain mighty pleased
with that adulation even till date. Within weeks of getting her sight
back, she developed a corneal ulcer and, overnight, became blind in
both eyes. That was 1969. She died in 2002. In all those 32 years of
living with blindness, she never complained about her fate even once.
Curious to know what she saw with blind eyes, I asked her once if she
sees darkness. She replied, "No, I do not see darkne ss. I only see
light even with my eyes closed". Until she was eighty years of age,
she did her morning yoga everyday, swept her own room and washed her
own clothes. To me, success is about the sense of independence; it is
about not seeing the world but seeing the light.
Over the many intervening years, I grew up, studied, joined the
industry and began to carve my life's own journey. I began my life as
a clerk in a government office, went on to become a Management Trainee
with the DCM group and eventually found my life's calling with the IT
industry when fourth generation computers came to India in 1981. Life
took me places - I worked with outstanding people, challenging
assignments and traveled all over the world. In 1992, while I was
posted in the US, I learnt that my father, living a retired life with
my eldest brother, had suffered a third degree burn injury and was
admitted in the Safderjung Hospital in Delhi. I flew back to attend to
him - he remained for a few days in critical stage, bandaged from neck
to toe. The Safderjung Hospital is a cockroach infested, dirty,
inhuman place. The overworked, under-resourced sisters in the burn
ward are both victims and perpetrators of dehumanized life at its
worst. One morning, while attending to my Father, I realized that the
blood bottle was empty and fearing that air would go into his vein, I
asked the attending nurse to change it. She bluntly told me to do it
myself. In that horrible theater of death, I was in pain and
frustration and anger. Finally when she relented and came, my Father
opened his eyes and murmured to her, "Why have you not gone home yet?"
Here was a man on his deathbed but more concerned about the overworked
nurse than his own state. I was stunned at his stoic self. There I
learnt that there is no limit to how concerned you can be for another
human being and what is the limit of inclusion you can create. My
father died the next day.
He was a man whose success was defined by his principles, his
frugality, his universalism and his sense of inclusion. Above all, he
taught me that success is your ability to rise above your discomfort,
whatever may be your current state. You can, if you want, raise your
consciousness above your immediate surroundings. Success is not about
building material comforts - the transistor that he never could buy or
the house that he never owned. His success was about the legacy he
left, the memetic continuity of his ideals that grew beyond the
smallness of a ill-paid, unrecognized government servant's world.
My father was a fervent believer in the British Raj. He sincerely
doubted the capability of the post-independence Indian political
parties to govern the country. To him, the lowering of the Union Jack
was a sad event. My Mother was the exact opposite. When Subhash Bose
quit the Indian National Congress and came to Dacca, my mother, then a
schoolgirl, garlanded him. She learnt to spin khadi and joined an
underground movement that trained her in using daggers and swords.
Consequently, our household saw diversity in the political outlook of
the two. On major issues concerning the world, the Old Man and the Old
Lady had differing opinions. In them, we learnt the power of
disagreements, of dialogue and the essence of living with diversity in
thinking. Success is not about the ability to create a definitive
dogmatic end state; it is about the unfolding of thought processes ,
of dialogue and continuum.
Two years back, at the age of eighty-two, Mother had a paralytic
stroke and was lying in a government hospital in Bhubaneswar. I flew
down from the US where I was serving my second stint, to see her. I
spent two weeks with her in the hospital as she remained in a
paralytic state. She was neither getting better nor moving on.
Eventually I had to return to work. While leaving her behind, I kissed
her face. In that paralytic state and a garbled voice, she said, "Why
are you kissing me, go kiss the world." Her river was nearing its
journey, at the confluence of life and death, this woman who came to
India as a refugee, raised by a widowed Mother, no more educated than
high school, married to an anonymous government servant whose last
salary was Rupees Three Hundred, robbed of her eyesight by fate and
crowned by adversity - was telling me to go and kiss the world!
Success to me is about Vision. It is the ability to rise above the
immediacy of pain. It is about imagination. It is about sensitivity to
small people. It is about building inclusion. It is about
connectedness to a larger world existence. It is about personal
tenacity. It is about giving back more to life than you take out of
it. It is about creating extra-ordinary success with ordinary lives.
Thank you very much; I wish you good luck and Godspeed. Go, kiss the world.
--
Regards,
Swapnil
